Return & Refund Policy

Return & Refund Policy

At ASAD SPARES, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be in its original packaging
  • Include all tags, accessories, and documentation
  • Include proof of purchase or order confirmation

To start a return request, please contact us at:

Support@asadspares.com

Return requests must be approved before items are sent back. Returns sent without prior approval may not be accepted.

Return Address

ASAD SPARES
Super Market Sohrab Goth, SN.5, 33 Karachi – Hyderabad Motorway
Gulzar E Hijri Scheme 33, Karachi, 75300
Pakistan

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or installed products
  • Custom or special-order items
  • Sale or clearance items
  • Gift cards
  • Hazardous materials or flammable products

If you are unsure whether your item qualifies for a return, please contact our support team before placing your order.

Exchanges

To exchange an item, please first request a return. Once the return is approved and processed, you may place a new order for the replacement product.

European Union Customers

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason, in accordance with applicable consumer protection laws.

Returned items must remain unused, in original condition, and include original packaging and proof of purchase.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

Support@asadspares.com

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Support@asadspares.com